Report abuse

What we act on

Anything against our Acceptable Use Policy: phishing and fraud, malware, attack traffic from our network, spam infrastructure, child sexual abuse material, copyright infringement and other unlawful use.

Include what lets us find it

• The domain or full URL involved.
• The IP address, with the date, time and timezone — without a timezone we usually cannot match a log line.
• Evidence: log lines, request headers, message headers. Paste it raw; we would rather have too much than a summary.

What happens next

You get a reference number by email. An operator identifies the customer responsible and enforces the policy against them.

We cannot tell you who the customer is without a lawful order. Copyright complaints are forwarded to them, because we deliver traffic and do not host it — they are the only party who can take anything down.

Prefer email?

[email protected] reaches the same place. Include the same information — a report without a URL or a timezone usually cannot be actioned, whichever way it arrives.

Send a report